The family of a 12 year old Florida girl are demanding a change to Uber’s policy after the 12 year old committed suicide. The young girl downloaded the app to her mother’s phone while she was asleep and using an Uber gift card called for a ride. She had the Uber take her to a car garage where she committed suicide.

The parents believe that had the driver followed the rules which state no one under 18 can get into an Uber without an adult, that the young girl would still be alive.

Uber’s rules state, if a rider is underage please do not start the trip or allow them to ride. The young girl’s parents said that she excelled in school and did not display any behavioral or mental health issues.